Refund policy
RETURN & REFUND POLICY
Thank you for supporting Goodwill Good View. We specialize in digital photographic works and creative content.
Please read this policy carefully before making a purchase.
1. Digital Products (Primary Offering)
All digital photographs and downloadable content are delivered electronically.
Due to the nature of digital products:
- All sales of digital downloads are final.
- We do not offer returns, exchanges, or refunds once the file has been delivered or accessed.
- Digital products cannot be "returned."
By completing your purchase, you acknowledge and agree to these terms.
2. Technical Issues
If you experience difficulty accessing or downloading your purchased file, please contact us at:
We will make reasonable efforts to:
- Re-send the file
- Provide an alternative download method
- Resolve file corruption or access errors
Technical assistance does not constitute grounds for a refund unless the file is proven to be defective and cannot be successfully delivered.
3. Unauthorized Distribution
All digital photographs are protected by copyright. Purchase grants a personal-use license only (unless otherwise specified). Files may not be redistributed, resold, or commercially exploited without written permission.
4. Physical Print Orders (Special Requests)
Physical prints may occasionally be arranged upon special request. All physical prints are produced on demand.
Order Finality
- All physical print sales are final once production has begun.
- Change‑of‑mind cancellations or returns are not accepted.
Damaged or Defective Prints
Returns or replacements are accepted only if the item arrives damaged or defective.
You must notify us within 48 hours of delivery by contacting:
Your claim must include clear photographs of:
- The damaged print
- The internal and external packaging
- The shipping label
Failure to provide sufficient documentation within the required timeframe may result in denial of the claim.
Shipping Damage & Carrier Claims
All physical prints are carefully packaged to minimize risk during transit. However, once an order has been transferred to the shipping carrier, delivery handling is outside our direct control.
In the event of shipping damage:
- We reserve the right to file a claim with the shipping carrier before issuing a replacement or refund.
- Where damage is confirmed, we will, at our discretion:
- Provide a replacement print, or
- Issue a refund if a replacement is not reasonably possible.
We are not responsible for damage resulting from improper handling after delivery has been completed.
Customs & Import Duties
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
5. European Union Customers – Digital Content Notice
If you are located in the European Union, you have the right to withdraw from a digital purchase within 14 days unless the digital content has already been delivered or access has begun with your prior consent.
By purchasing and downloading digital content from this store, you expressly consent to immediate delivery and acknowledge that you thereby lose your 14‑day right of withdrawal.
6. Refund Processing (If Applicable)
If a refund is approved due to exceptional circumstances:
- Refunds will be issued to the original payment method.
- Processing may take 5–10 business days depending on your financial institution.
For any questions, please contact: